Customer Service 

Service Commitment

Mindarie Regional Council, through its Tamala Park Waste Management Facility and the Resource Recovery Facility at Neerabup, aims to improve the quality of life of residents within the Region as well as the broader community.

The council is strongly committed to:

  • Providing the community with a quality facility that ensures effective and environmentally sustainable waste management practices.
  • Using leading technologies and best practice to continually improve efficiency, environmental strategies, and business performance.
  • Providing customers with value for money.
  • Engaging in planning and leadership in the waste industry within the Mindarie Region.

Our Services to Customers

We offer three key services to customers:

Recycling / Reuse

Mindarie Regional Council leases the recycling / reuse area and Reuse Shop to Workpower. 

Attendants in the recycling / reuse area process recyclables and reusable items through either transfer to other users or on site resale. Customers are able to purchase some of these items at the Reuse Shop.

Transfer Station Disposal

MRC Attendants coordinate the safe and sanitary disposal of waste, in accordance with the best appropriate practice, including reuse and recycling of suitable items for general community and smaller commercial customers. Our people also assist customers on the appropriate methods to deal with waste.

Landfill Disposal

Our people process dry household and commercial waste, using leading technology and practices, for local government and larger commercial customers.

Who are our Customers?

  • Communities of Local Governments.
  • Household and commercial customers.
  • Government organisations.
  • Our own staff.
  • Suppliers of goods and services.

Our Interactions with Customers

We wish to develop and maintain a co-operative and mutually beneficial relationship with our customers.  We encourage our customers to assist us in our efforts to provide a quality and safe environment.  We welcome feedback and suggestions from our customers on our services.

Customer Service Standards

We aim to provide a high quality, value for money service to our customers at all times.  Our standards assist us in achieving this.  We continually strive to:

  • Provide a service which meets the customers needs;
  • Always act in a courteous, friendly and professional manner; and
  • Ensure the professional presentation of our people, facilities and equipment.

Please click here to view Mindarie Regional Council's Public Customer Service Charter.